Who is Bill Frost?
Our website address is: https://www.changingstates.co.uk the postal address is as listed on the contact page. The site is managed by Bill Frost.
What personal data collected and why?
Comments
Where enabled, when visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Contact forms
Submissions from contact forms are sent by email to a secure email address. A record of what was submitted may also be retained by the site and deleted after a set period of time. A CAPTCHA solution is used to block spam users and you may be asked to verify that you are a human as a result.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites such as Twitter or Facebook behaves in the same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Video Recording
Sessions including online sessions are not video recorded unless this is requested as part of audio recording Zoom sessions. For audio recordings the video part is deleted.
Analytics
Various methods are used to help to determine how the site is being used. Usage data is not recorded in such a way that it is associated with a specific individual.
Cookies
Cookies are used minimally within the site and are not used to track movement through the site or other sites visited.
Cookies are enabled or disabled in your browser settings
Who we share your data with?
Personal clinical data is not shared with others unless legally required and mandated to do so as is the case with all therapists. Confidentiality is assured as far as possible, within the limits of the law.
Your financial data including your contact details is shared with payment providers and if debt recovery is ever required.
Your contact details inclusive of your eMail address remain totally confidential and will never be divulged to a third parties for marketing purposes without your permission in advance.
How long we retain your data?
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Form submissions and email communications are stored for up to seven years as required by insurers.
Transactional financial records are maintained by PayPal etc indefinitely.
What happens to physical patient files?
Physical files are physically destroyed by shredding and or incineration after at least seven years have passed or as required by insurers.