Web Shop >: Therapy / Coaching / Counselling+ (eMail and 1:1)
Therapy: Extended High Wycombe Session (up to 1.5 hours max or 1 hr 15 mins if online) / All London based appointments (1.0 hrs max)
Therapy: Standard Session in High Wycombe / Skype (1.0 hour approx or 45 mins if online)
Therapy: Smoking / Vaping Cessation - Intensive single session approach (1.5 hours in High Wycombe or 1 hr 15 mins online)
Therapy: Smoking Cessation (1.5 hours) Intensive single session approach in London
Counselling+: 1 eMail reply
Counselling+: 3 eMail replies
Counselling+: 1 Face to face session: up to 1 hour
Counselling+: 4 Face to face sessions: up to 1 hour each
Executive Coaching sessions: 30 mins
Late notice cancellation / rescheduling fees
70% cancellation / rescheduling fee for an £160 session - where cancelled / rescheduled within within 24 hrs
70% cancellation / rescheduling fee for an £90 session - where cancelled / rescheduled within within 24 hrs
70% cancellation / rescheduling fee for a £60 session where cancelled / rescheduled within 24 hrs
30% cancellation / rescheduling fee for an £160 session - where cancelled / rescheduled within within 48 hrs
30% cancellation / rescheduling fee for an £90 session - where cancelled / rescheduled within within 48 hrs
30% cancellation / rescheduling fee for a £60 session where cancelled / rescheduled within 48 hrs
Appointment Cancellation / Rescheduling Terms
Please note that we take your welfare seriously and make a commitment to your booking and cancellation / rescheduling / non-attendance terms do apply.
Please assist us by giving advanced notice of any changes.
With less than 48 hours notice a cancelled or rescheduled appointment will result in the following fees being payable:
- Within 48 hours of the appointment will result in a 30% fee being charged.
- Within 24 hours the fee will be 70%.
- Failure to attend without notice or cancellation on the day will result in the full payment becoming due.
If you have an infectious illness e.g. cold / flu / Covid then please reschedule as early as possible, noting that fees are still payable where applicable.
Since we ask for payment in advance full or partial refunds will be issued depending on the level of notice provided.
Covid19: Reschedule if you are awaiting test results or have been advised to self-isolate due to contact with a Covid19 case.
Supervision / 1:1 tutor time must be paid in advance and is not refundable if not fully used. Supervision time must be consumed within 6 months from the date of payment.
Armed forced / Emergency services: I recognise that some occupations mean that last-minute cancellations may not be avoidable. So, by prior arrangement, pre-paid fees can be rolled forwards to the next possible appointment for members of the armed forces and emergency services. This type of appointment will have “Flexible cancellation terms apply” at the top of the appointment reminder.