Cancellation / Rescheduling

Appointment Cancellation / Rescheduling Terms

Please note that we take your welfare seriously and make a commitment to your booking and cancellation / rescheduling / non-attendance terms do apply.

Please assist us by giving advanced notice of any changes.

With less than 48 hours notice a cancelled or rescheduled appointment will result in the following fees being payable:

  • Within 48 hours of the appointment will result in a 30% fee being charged.
  • Within 24 hours the fee will be 70%.
  • Failure to attend without notice or cancellation on the day will result in the full payment becoming due.

If you have an infectious illness e.g. cold / flu / Covid then please reschedule as early as possible, noting that fees are still payable where applicable.

Since we ask for payment in advance full or partial refunds will be issued depending on the level of notice provided.

If you cancel eg an Outlook or iCal appointment this does NOT inform us that you have done so. You need to inform us by email / whatsapp and a formal confirmation of cancellation will be sent to you. If you don’t receive a confirmation your email / whatsapp message was not sent. Texts may not be read at all.

Anxiety Programme: If you do not attend sessions or reschedule with less than 24 hours notice they will be considered to be consumed. Sessions must be consumed within 12 months.

Supervision / 1:1 tutor time must be paid in advance and is not refundable if not fully used. Supervision time must be consumed within 6 months from the date of payment.

Armed forces / Emergency services: I recognise that some occupations mean that last-minute cancellations may not be avoidable. So, by prior arrangement and for armed services / emergency services occupations only, pre-paid fees can be rolled forwards to the next possible appointment for members of the armed forces and emergency services.

Client Behaviour Contract

  1. There are no magical cures to instantly remove issues without determined effort and commitment on your part
  2. I understand that different issues require different therapeutic approaches and that sessions may contain elements of Clinical Hypnotherapy, EMDR, CBT and NLP as required and / or as agreed
  3. I understand that when I schedule an appointment I am making a firm commitment and that cancellation / rescheduling charges apply in cases where insufficient notice has been provided when cancelling or rescheduling sessions (see website for details)
  4. I will attend sessions on time and understand that if I am late it may not be possible to extend the session duration beyond that which has been agreed
  5. In order to achieve my goals I will need to put effort into the process and will
    • Action any tasks that I have agreed to action at the frequency and duration recommended
    • Read any notes provided thoroughly and take action as required
    • Make use of any support resources provided including audio CDs and / or software
    • Make available the time to complete agreed actions
  6. Most behaviours have a strong conscious aspect to them and this means that I am responsible for the decisions made in order to generate such behaviours
    • e.g. opening a fridge door and taking something out of the fridge requires conscious thought – therapy seeks to make it easier to make appropriate choices, more of the time
  7. Therapy is a cumulative process and it is often physically impossible to use all approaches / techniques within a single session – therefore especially if I have been advised that several sessions may be required I will arrange and attend follow-up sessions and provide progress reports if required to determine if further sessions are required
  8. At the close of the therapeutic process I will complete and send a feedback form (an email is sent automatically some weeks or months after the close of the therapy)
  9. Distribution of support materials by any means to others is not permitted at any time by any means (notes / CDs / software / downloads / …)
  10. Scheduling of or attendance of therapy sessions or receiving resources represents acceptance of this contract in situations where the contract is unsigned for whatever reason
  11. I understand that therapy will be terminated in the case of threatening or violent behaviour of any kind
  12. I understand that all sessions remain totally confidential at all times apart from situations where a child’s life is in danger or in cases of terrorist threat or if threatening or violent behaviour is displayed towards me or anyone in the practice